Last updated: October 2026
ScentSet currently delivers within the United Arab Emirates only.
This Delivery Policy explains how orders are prepared, dispatched and delivered.
1. Delivery Area
ScentSet currently delivers to addresses within the UAE.
International delivery is not available at this time.
2. Preparation Time
ScentSet orders are prepared by hand.
Orders are normally prepared and dispatched within 72 hours after payment has been received.
Bespoke orders may occasionally take longer if a requested fragrance needs to be sourced or availability needs to be confirmed.
If there is any material delay, ScentSet will contact the customer.
3. Delivery Charges
Delivery charges depend on the customer’s location and are shown on the website or confirmed before payment.
The applicable delivery charge will be added to the order before payment is completed.
4. Delivery Details
Customers are responsible for providing complete and accurate delivery information, including:
ScentSet may contact the customer if additional delivery information is required.
5. Incorrect or Incomplete Addresses
ScentSet is not responsible for delays or failed delivery caused by incorrect, incomplete or outdated information supplied by the customer.
If an order needs to be redelivered because of incorrect or incomplete delivery information, an additional delivery charge may apply.
6. Delivery Timing
Delivery times are estimates and cannot always be guaranteed.
Delays may occur because of traffic, weather, courier availability, access restrictions, public holidays or other circumstances outside ScentSet’s reasonable control.
ScentSet will make reasonable efforts to complete delivery as quickly as possible.
7. Receiving Your Order
Customers should inspect their ScentSet as soon as reasonably possible after delivery.
If an item arrives damaged, leaking, defective or incorrect, the customer should contact ScentSet promptly through the Contact section of scentset.net.
Where possible, photographs of the affected item and packaging should be provided so the issue can be assessed quickly.
8. Failed Delivery
If delivery cannot be completed because the recipient is unavailable, cannot be contacted, or access cannot be obtained, ScentSet may arrange another delivery attempt.
Additional delivery charges may apply where the failed delivery was caused by circumstances within the customer’s control.
9. Order Tracking and Communication
Where delivery updates are available, ScentSet may communicate with customers using the mobile, WhatsApp or email details provided with the order.
10. Changes to a Delivery Address
Customers should contact ScentSet as soon as possible if they need to change a delivery address.
Address changes cannot be guaranteed once an order has been dispatched.
11. Risk of Damage During Delivery
ScentSet takes reasonable care when preparing and packaging orders.
If a product is damaged or leaks during delivery, customers should contact ScentSet promptly so the issue can be reviewed under the Returns, Refunds & Cancellations Policy.
12. Contact
Questions relating to delivery can be submitted through the Contact section of scentset.net.
ScentSet
Dubai - United Arab Emirates
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