Privacy Policy

Last updated: October 2026


ScentSet respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect through scentset.net, why we collect it, how we use it, and the choices available to you.

UAE law regulates the collection and processing of personal data and gives individuals rights over their information, including rights relating to correction and restriction of processing.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • your name
  • email address
  • mobile or WhatsApp number
  • delivery address
  • emirate
  • details of the ScentSet you wish to order
  • fragrance selections for Bespoke ScentSets
  • quantity and size selected
  • any notes or information you include in an order or contact form
  • communications you send to ScentSet

We may also collect limited technical information when you use the website, such as browser type, device information, pages visited, referral source and website interaction data through cookies or analytics tools.

2. How We Use Your Information

We use your information where necessary to:

  • respond to enquiries
  • process and manage orders
  • provide personalised prices for Bespoke ScentSets
  • arrange payment
  • prepare and fulfil orders
  • arrange delivery
  • contact you about an order or delivery
  • deal with returns, refunds, damaged items or other customer-service matters
  • operate, maintain and improve the website
  • understand how visitors use the website
  • prevent misuse, fraud or security issues
  • meet applicable legal or regulatory obligations

We do not use customer information for unrelated purposes without an appropriate reason or consent.

3. Payment Information

ScentSet may provide customers with a payment link through a third-party payment provider.

Payment-card information is processed by the payment provider and is not intended to be collected or stored directly by ScentSet.

The payment provider may process personal information in accordance with its own privacy policy and terms.

4. Delivery Information

Where necessary to complete an order, relevant customer information may be shared with the person or service responsible for delivery.

Only the information reasonably required to complete the delivery should be provided.

5. Service Providers

ScentSet may use third-party services to operate the website and fulfil orders, including services relating to:

  • website hosting and website functionality
  • analytics
  • payment processing
  • communications
  • delivery

These providers may process limited personal information where necessary to provide their services.

Some providers may process or store information outside the United Arab Emirates. UAE data-protection rules include requirements relating to the transfer and sharing of personal data across borders.

6. Marketing

ScentSet will not automatically add customers to promotional mailing or messaging lists simply because they have placed an order or submitted an enquiry.

If ScentSet introduces promotional email, WhatsApp or similar marketing in the future, customers should be given an appropriate choice regarding those communications.

7. Cookies and Analytics

The website may use cookies and similar technologies that help the site function and provide information about how visitors use it.

These may include:

  • essential website cookies
  • security and functionality cookies
  • analytics cookies

More information is provided in the separate Cookie Policy.

8. How Long We Keep Information

ScentSet will keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, record keeping and any applicable legal requirements.

Information that is no longer reasonably required should be deleted or otherwise securely disposed of where appropriate.

9. Protecting Your Information

ScentSet takes reasonable steps to protect personal information against unauthorised access, disclosure, loss or misuse.

No online system can guarantee complete security, but personal information should only be accessible where reasonably necessary for the operation of ScentSet and its services.

10. Your Rights

Depending on the circumstances and applicable UAE law, you may have rights relating to your personal information, including the ability to request:

  • access to information held about you
  • correction of inaccurate or incomplete information
  • restriction or cessation of certain processing
  • deletion of information where appropriate

The UAE Personal Data Protection Law establishes rights including correction of inaccurate personal data and restriction or cessation of processing in certain circumstances.

Requests can be made through the Contact section of scentset.net.

11. Third-Party Websites

The ScentSet website may contain links to third-party websites or services.

ScentSet is not responsible for the privacy practices of those third parties. Customers should review the privacy policies of any external service they choose to use.

12. Children’s Privacy

ScentSet is not intended to collect personal information directly from children.

If ScentSet becomes aware that personal information relating to a child has been submitted inappropriately, reasonable steps may be taken to remove it.

13. Changes to This Privacy Policy

ScentSet may update this Privacy Policy from time to time to reflect changes to the website, services, technology or legal requirements.

The latest version will be published on scentset.net with the applicable update date.

14. Contact

Questions, concerns or requests relating to privacy or personal information can be submitted through the Contact section of scentset.net.